7. Returns, Exchange & Refunds

Unstitched products

•      Unstitched pieces may be returned or exchanged within 15 days of delivery, provided they are unused, unwashed, unaltered, and returned with original tags and packaging intact.

•      Approved returns are issued as store credit only. We do not offer cash or original-payment-method refunds for change-of-mind returns.

•      Return shipping costs are the customer's responsibility. The item remains your responsibility until it reaches us in its original, unused condition.

Stitched / customised products

•      Stitched or made-to-measure products are final sale. We do not offer a return, exchange, or store credit on stitched orders, except where the product has a genuine manufacturing defect.

Damaged or defective items

•      If you receive a damaged, defective, or incorrect item (stitched or unstitched), please contact us within [7] days of delivery with photos/videos of the product and packaging, and we will arrange a replacement, repair, or store credit at our discretion. Return shipping costs for confirmed defects will be covered by us.

Store credit

•      Approved store credit will be issued within [7] business days of us receiving and inspecting the returned item, and can be used towards a future purchase from Amberser.

8. Cancellations

•      Orders may be cancelled before they are dispatched by contacting us directly.

•      Once an order for a stitched/customised product has entered production, it cannot be cancelled.

•      Approved cancellations will be refunded to the original payment method within [7-8] business days.